Solved 4.36 Enter the 3D interface crash CTD
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Please check User/logs folder and check if you don’t have those 2 files:
- dump
- crash
Please post them on a drive so we can download them.
Thank you
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@MaxWaldorf Thank you very much. I have uploaded it to Google Drive. Here is my link address.
https://drive.google.com/drive/folders/1N8OO_duXsYgC8S06LIeAaESws3luYhGi?usp=sharing
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I think the easy answer is:
Make sure you have the last W7 service pack installed as well as the latest Nvidia driver…
W7 needs to be updated to DirectX 11.1 to fully support DX11…
Please make sure you do that first.
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@MaxWaldorf I have updated the graphics card driver two days ago and confirmed that it supports D11
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@asleepwater This call stack looks to me like an exception in BMS logic (ATCBrain::AtisExec2), not anything directly related to graphics or OS dependencies.
(Atis … maybe audio related?)
Call Stack: 0033:0000000004C9C6B7 Falcon BMS.exe, ATCBrain::AtisExec2()+215 byte(s), E:\WIP\BMS\SVN\Code-4.36\CAMPAIGN\CAMPLIB\atcBrain.cpp, line 17177+42 byte(s), Parameters(0x0000000002F7B560 0x0000000000000000 0x0000000000000000 0x0000000000008009) 0033:00000000044FCB26 Falcon BMS.exe, DoATCLoop()+310 byte(s), E:\WIP\BMS\SVN\Code-4.36\CAMPAIGN\CAMPUPD\Campaign.cpp, line 4132+8 byte(s), Parameters(0x0000000018D53AB0 0x0000000018D53AB0 0x0000000000000000 0x0000000000000001) 0033:00000000044FB1A8 Falcon BMS.exe, HandleCampaignThread()+648 byte(s), E:\WIP\BMS\SVN\Code-4.36\CAMPAIGN\CAMPUPD\Campaign.cpp, line 3453, Parameters(0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000) 0033:00000000045113DD Falcon BMS.exe, ThreadUnhandledExceptionWrapper()+109 byte(s), E:\WIP\BMS\SVN\Code-4.36\FALCLIB\ehandler.cpp, line 1588+5 byte(s), Parameters(0x0000000000000000 0x000000001D6CD2C0 0x0000000000000000 0x0000000000000000) 0033:0000000004E2BA19 Falcon BMS.exe, thread_start<unsigned int (__cdecl*)(void * __ptr64)>()+93 byte(s), d:\th\minkernel\crts\ucrt\src\appcrt\startup\thread.cpp, line 115+5 byte(s), Parameters(0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000) 0033:000000007775570D kernel32.dll, BaseThreadInitThunk()+13 byte(s), Parameters(0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000) 0033:00000000778B385D ntdll.dll, RtlUserThreadStart()+29 byte(s), Parameters(0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000)
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@airtex2019 [Play Intro Movie on Start] has normal sound, and I can also hear background music in 2D interface.
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@MaxWaldorf Hi MaxWaldorf, this is the third event that win7 stopped running in our BMS group, one of them has been normal by changing the system to Win10, I have uploaded the CTD log of the other one to Google Drive, hope it will be helpful.
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Can you please confirm this Windows 7 installation has all the latests Service Packs installed?
We have a couple Windows 7 instances in the team but no issues like that mentioned.
We need to make sure that you are up to date before continuing to investiguate…
Windows 7 starts to be quite old and we need to make sure there are no interference…
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@airtex2019 said in 4.36 Enter the 3D interface crash CTD:
@asleepwater This call stack looks to me like an exception in BMS logic (ATCBrain::AtisExec2), not anything directly related to graphics or OS dependencies.
(Atis … maybe audio related?)
Call Stack: 0033:0000000004C9C6B7 Falcon BMS.exe, ATCBrain::AtisExec2()+215 byte(s), E:\WIP\BMS\SVN\Code-4.36\CAMPAIGN\CAMPLIB\atcBrain.cpp, line 17177+42 byte(s), Parameters(0x0000000002F7B560 0x0000000000000000 0x0000000000000000 0x0000000000008009) 0033:00000000044FCB26 Falcon BMS.exe, DoATCLoop()+310 byte(s), E:\WIP\BMS\SVN\Code-4.36\CAMPAIGN\CAMPUPD\Campaign.cpp, line 4132+8 byte(s), Parameters(0x0000000018D53AB0 0x0000000018D53AB0 0x0000000000000000 0x0000000000000001) 0033:00000000044FB1A8 Falcon BMS.exe, HandleCampaignThread()+648 byte(s), E:\WIP\BMS\SVN\Code-4.36\CAMPAIGN\CAMPUPD\Campaign.cpp, line 3453, Parameters(0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000) 0033:00000000045113DD Falcon BMS.exe, ThreadUnhandledExceptionWrapper()+109 byte(s), E:\WIP\BMS\SVN\Code-4.36\FALCLIB\ehandler.cpp, line 1588+5 byte(s), Parameters(0x0000000000000000 0x000000001D6CD2C0 0x0000000000000000 0x0000000000000000) 0033:0000000004E2BA19 Falcon BMS.exe, thread_start<unsigned int (__cdecl*)(void * __ptr64)>()+93 byte(s), d:\th\minkernel\crts\ucrt\src\appcrt\startup\thread.cpp, line 115+5 byte(s), Parameters(0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000) 0033:000000007775570D kernel32.dll, BaseThreadInitThunk()+13 byte(s), Parameters(0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000) 0033:00000000778B385D ntdll.dll, RtlUserThreadStart()+29 byte(s), Parameters(0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000)
On that note… Might be linked to the windows speech engine that should probably be set to english… I don’t know if that crashes while user is trying to listen to ATIS…
Seeing:
ATCBrain::AtisExec2()+215 byte(s), E:\WIP\BMS\SVN\Code-4.36\CAMPAIGN\CAMPLIB\atcBrain.cpp, line 17177+42 byte(s)
That could clearly be an issue with Speech engine being disabled or english not being installed…
Can you confirm this is stock KTO theater?
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@MaxWaldorf said in 4.36 Enter the 3D interface crash CTD:
@airtex2019 said in 4.36 Enter the 3D interface crash CTD:
@asleepwater This call stack looks to me like an exception in BMS logic (ATCBrain::AtisExec2), not anything directly related to graphics or OS dependencies.
(Atis … maybe audio related?)
Call Stack: 0033:0000000004C9C6B7 Falcon BMS.exe, ATCBrain::AtisExec2()+215 byte(s), E:\WIP\BMS\SVN\Code-4.36\CAMPAIGN\CAMPLIB\atcBrain.cpp, line 17177+42 byte(s), Parameters(0x0000000002F7B560 0x0000000000000000 0x0000000000000000 0x0000000000008009) 0033:00000000044FCB26 Falcon BMS.exe, DoATCLoop()+310 byte(s), E:\WIP\BMS\SVN\Code-4.36\CAMPAIGN\CAMPUPD\Campaign.cpp, line 4132+8 byte(s), Parameters(0x0000000018D53AB0 0x0000000018D53AB0 0x0000000000000000 0x0000000000000001) 0033:00000000044FB1A8 Falcon BMS.exe, HandleCampaignThread()+648 byte(s), E:\WIP\BMS\SVN\Code-4.36\CAMPAIGN\CAMPUPD\Campaign.cpp, line 3453, Parameters(0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000) 0033:00000000045113DD Falcon BMS.exe, ThreadUnhandledExceptionWrapper()+109 byte(s), E:\WIP\BMS\SVN\Code-4.36\FALCLIB\ehandler.cpp, line 1588+5 byte(s), Parameters(0x0000000000000000 0x000000001D6CD2C0 0x0000000000000000 0x0000000000000000) 0033:0000000004E2BA19 Falcon BMS.exe, thread_start<unsigned int (__cdecl*)(void * __ptr64)>()+93 byte(s), d:\th\minkernel\crts\ucrt\src\appcrt\startup\thread.cpp, line 115+5 byte(s), Parameters(0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000) 0033:000000007775570D kernel32.dll, BaseThreadInitThunk()+13 byte(s), Parameters(0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000) 0033:00000000778B385D ntdll.dll, RtlUserThreadStart()+29 byte(s), Parameters(0x0000000000000000 0x0000000000000000 0x0000000000000000 0x0000000000000000)
On that note… Might be linked to the windows speech engine that should probably be set to english… I don’t know if that crashes while user is trying to listen to ATIS…
Seeing:
ATCBrain::AtisExec2()+215 byte(s), E:\WIP\BMS\SVN\Code-4.36\CAMPAIGN\CAMPLIB\atcBrain.cpp, line 17177+42 byte(s)
That could clearly be an issue with Speech engine being disabled or english not being installed…
Can you confirm this is stock KTO theater?
Yes, we installed 4.36 KTO by default. One of our friends had this problem just now.
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Might be releated to a Win 7 language pack… I guess english language pack could help…
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