@Atlas Yeah I agree 100% Pimax customer service sucks. In my experience after they determined that my headset was bad, the process moved really fast. From them sending me the Fedex label to getting a new set was like 8 business days.
I think amazon is the best way to go with that. People have the same horror stories about Vajeo Areo too.
The last firmware update made it even more stable and I feel like I am getting more FPS now. The battery life is more then 8 hours with the powered USB hub, and you have 2 batteries.
I will be getting the wide FOV lens soon. Also the new comfort top strap is working great.
I might pre order the Crystal Super with both Qled and micro Qled